Privacy Policy
We care about your privacy and the security of your personal data. Implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) ), we provide you with a particularly transparent and fair processing of your personal data.
In this privacy policy, you can read about your rights and receive information about the processing of your personal data.
The controller of your personal data is Trolla Baltic SIA , reg. no. 40103892320, address: Aleksandra street 2b, Tukums, LV3101, Latvia, phone: 23771600, e-mail address: [email protected]
1. HOW HAVE WE CHANGED SINCE THE NEW LAW ENTERED INTO FORCE?
1.1. Since the beginning of our operation, we have taken care of the security of your personal data, so there are no cardinal changes in our operations. After the entry into force of the new regulation, we only needed to supplement your rights with the new ones. We will continue to adhere to all of the following principles of personal data protection:
1.1.1. To process personal data in a lawful, fair and transparent manner (principle of legality, fairness and transparency);
1.1.2. Collect personal data for specified, explicit and legitimate purposes and not further process them in a way incompatible with those purposes (purpose limitation principle);
1.1.3. Ensure that the personal data processed are adequate, relevant and only necessary for the purposes for which they are processed (principle of data minimization);
1.1.4. Ensure that personal data is accurate and, where necessary, kept up to date; take all necessary measures to ensure that personal data which are inaccurate in relation to the purposes for which they are processed are erased or rectified without delay (principle of accuracy);
1.1.5. Keep personal data in such a form that the identity of the data subjects can be identified for no longer than is necessary for the purposes for which the personal data are processed (principle of limiting the duration of storage);
1.1.6. Process personal data in such a way as to ensure, by appropriate technical or organizational measures, adequate security of personal data, including protection against unauthorized or unlawful processing, and against accidental loss, destruction or damage (principle of integrity and confidentiality).
2. WHAT SPECIFICALLY DO YOU NOT COLLECT OR PROCESS PERSONAL DATA ABOUT ME?
2.1. We do not collect or store your browsing history on third party websites;
2.2. We do not send any data about your browsing on our site that could identify you.
3. WHAT MY PERSONAL DATA DO YOU COLLECT AND PROCESS?
3.1. We collect and process only adequate and relevant personal data of yours that is necessary to achieve the purposes for which it is processed.
3.2. Personal data we collect and process when you shop:
3.2.1. When you shop in our online store www.trolla.lv without creating an individual account, we collect the following personal data for concluding and executing the agreement:
§ Name;
§ Surname;
§ Telephone number;
§ E-mail address;
§ Delivery address of your purchased goods.
3.2.2. We only ask for the delivery address of the goods if, when creating the order, you want us to deliver the goods to the specified address for your convenience.
3.3. We ask for the delivery address of the goods only if, when creating the order, you want us to deliver the goods to the specified address for your convenience.
3.4. Personal data we collect and process when you create an account in our e-store but do not make a purchase:
3.4.1. To make shopping in our online store www.trolla.lv as convenient and fast as possible for you, you can create a personal account. When you create a personal account, we collect and process the following information about you:
§ Name;
§ Surname;
§ E-mail address;
§ Telephone number;
§ IP address.
3.5. We collect and process personal data that you provide to us voluntarily:
3.5.1. By creating an account in our online store www.trolla.lv, you can submit additional personal data, which is not mandatory for the purchase of goods and which can be used to send you a birthday greeting, give you the first general and personalized offers, creating an opportunity to participate in our promotions. and programs or facilitate other purchases.
3.5.2. In addition, you can provide us with the following information:
§ Gender;
§ Date of birth;
§ Payment card data stored in the personal account.
3.6. Other personal data we collect and process when you use our e-shop:
3.6.1. When you have made purchases in the online store www.trolla.lv, for your convenience we also collect and process the following data:
§ Purchase history;
§ History of your behavior in the e-shop;
§ IP address;
§ Payment history;
§ A history of your communications with us, including electronic correspondence and telephone records;
§ Basic information of third parties receiving the goods.
3.6.2. Norādīt citu personu, kura saņems Jūsu iegādātās preces, Jūs drīkstat, ja šī persona ir devusi savu piekrišanu. Sniedzot mums informāciju par trešajām personām, kuras saņems preces, Jūs apstiprināt, ka jums ir šo personu piekrišana viņu personas datu pārsūtīšanai, izmantošanai un apstrādei.
4. FOR WHAT PURPOSE DO YOU COLLECT AND PROCESS MY PERSONAL DATA?
4.1. We only collect your personal data for specified, clearly defined and legitimate purposes and do not further process it in a way incompatible with those purposes.
4.2. Your personal data to be processed in order to prepare for concluding a contract:
4.2.1. When you create a personal account in the online store www.trolla.lv, but do not buy anything, you will be able to continue your shopping at any time by returning to it, without registering anymore. In order to give you the opportunity to continue your shopping at any time, we also collect the following personal data of yours:
§ Name;
§ Surname;
§ Telephone number;
§ E-mail address;
§ IP address.
4.2.2. For this purpose, you can also submit your additional personal data, which we will process only if you enter and save it in your personal account.
4.3. Your personal data to be processed for the purpose of concluding and executing the contract:
4.3.1. In order for us to sell your selected goods in the online store www.trolla.lv, we need to process the following personal data of yours:
§ Name;
§ Surname;
§ Telephone number;
§ E-mail address;
§ Delivery address of your purchased goods;
§ IP address.
4.3.2. We ask for the delivery address of the goods only if, when creating the order, you want us to deliver the goods to the specified address for your convenience.
4.3.3. Unfortunately, if you do not provide this personal data, we will not be able to sell you goods, because we need to process this data for the conclusion and performance of the contract, and we are bound by the legislation of the Republic of Latvia governing online payments and accounting .
4.4. Your personal data to be processed for the purpose of service improvement and performance analysis:
4.4.1. We want the use of our online store www.trolla.lv to be as simple and convenient as possible for you, therefore we perform a constant analysis of our activities, during which we analyze and process the following personal data of yours:
§ Purchase history;
§ Browsing history of our e-shop;
§ Payment history;
§ Feedback on your purchased goods;
§ Answers provided during the surveys;
§ A history of your communications with us, including electronic correspondence and telephone records.
4.5. Your personal data to be processed for the provision of joint and individual offers, as well as for profiling purposes:
4.5.1. With the aim of identifying specific products that are popular and relevant to you, in order to be able to provide you with personalized offers. The processing of your personal data in the form of automated analysis ensures that you will not be offered goods that are out of date, and, saving your time, only offers of goods of interest to you will be provided. Automated analysis tools are based on your shopping history and other information you provide:
§ Name;
§ Telephone number;
§ E-mail address;
§ Delivery address;
§ History of delivery methods;
§ Device identification numbers.
4.5.2. In order to get to know you better and provide you with personalized, up-to-date information about the goods, lotteries, promotions and projects organized by us, we create your profile, for the development of which we use the following personal data:
§ Name;
§ Telephone number;
§ E-mail address;
§ Delivery address;
§ History of delivery methods;
§ History of payment methods;
§ Browsing history of our e-shop;
§ Purchase history;
§ IP address;
§ Device identification numbers.
4.5.3. You have the right at any time to opt out of the processing of your personal data for joint and individual offers in connection with the goods and our lotteries, promotions and projects. You can opt out that we process your personal data for the above purposes, by submitting your waiver in writing, by e-mail [email protected] or by updating your selection in your registration form.
4.6. Your personal data to be processed for the purpose of processing your requests and questions:
4.6.1. In order to provide you with quality services and comprehensive service, we also process your personal data, which you provide to us when creating a personal account and making purchases, for the purpose of processing your questions and requests.
4.7. Guarantees for the provision of services:
4.7.1. When you shop in our electronic or physical store and purchase certain goods, they are covered by warranty service. For this purpose, when you contact our warranty service department, we collect and process the following personal data of yours:
§ Name;
§ Surname;
§ Telephone number;
§ E-mail address;
§ Delivery address;
§ Order information.
4.7.2. If you do not want us to process the personal data you provide for warranty service, we recommend that you contact the warranty service companies directly.
4.8. For your and our security purposes:
4.8.1. To ensure the safety of you and our employees, as well as to prevent theft of goods from physical stores and places of receipt of goods, we have installed surveillance cameras. When you visit our stores or pickup locations, you are filmed. We review videos in the event of an incident, theft, or other criminal activity to protect the legitimate interests of victims.
5. IS MY PERSONAL DATA COLLECTED AND PROCESSED LAWFULLY?
5.1. We guarantee that we only collect your personal data for legitimate reasons, i.e. i., we only collect and process your personal data:
5.1.1. When you buy goods, a purchase agreement is concluded between you and us, and we process your data on that basis;
5.1.2. When you register in our e-shop and create a personal account, we process your data in preparation for the fact that you will buy goods in the future;
5.1.3. When you consent to the processing of your personal data;
5.1.4. Fulfilling the requirements of the laws applicable to us;
5.1.5. At the instruction of state authorized institutions.
6. CAN I DO NOT AGREE TO THE PROCESSING OF MY PERSONAL DATA AND STILL USING THE INTERNET SHOP WWW.TROLLA.LV?
6.1. You can always object to the further processing of your personal data for analysis and marketing purposes only. However, it is not possible to make a purchase without the data required for the order, as we are unable to fulfill such an order.
7. TO WHOM IS MY PERSONAL DATA TRANSFERRED?
7.1. Personal data is only sent to trusted third parties with whom we have entered into an agreement and only to the extent necessary for the provision of the service. In order to provide you with appropriate services, we send your personal data to the following partners:
7.1.1. Courier companies that deliver goods to you at the addresses you specify;
7.1.2. Suppliers of goods that deliver goods directly to you;
7.1.3. Companies providing call center services;
7.1.4. Warranty service companies;
7.1.5. Companies providing master services;
7.1.6. Marketing and marketing services companies;
7.1.7. Companies that provide quality assessment of the provided service.
7.2. We also provide your personal data:
7.2.1. Law enforcement institutions in accordance with the procedures specified in the legislation of the Republic of Latvia;
7.2.2. Public authorities and courts, where such an obligation is provided for in the applicable law.
8. HOW LONG IS MY PERSONAL DATA STORED?
8.1. Your personal data is stored for as long as necessary to fulfill the contract for the purchase of goods, but not less than required by our laws. Your personal data, which is processed on the basis of your consent, is processed and stored until the date of withdrawal of your consent.
9. HOW CAN I ACCESS MY PERSONAL DATA WHICH ARE PROCESSED?
9.1. You have the right to access your personal data, which we process. You can access your personal data that we process in the following ways:
9.1.1. In your personal account www.trolla.lv you can download your personal data processed by us;
9.1.2. By sending a request to us by e-mail: [email protected];
9.1.3. Notifying us by phone: 23771600;
10. HOW CAN I CHANGE / CLEAR MY PERSONAL DATA?
10.1. If you find that your personal information is inaccurate or incomplete and you wish to change or clarify it, you can do so in the following ways:
10.1.1. In your personal account in the profile editing environment
10.1.2. By sending a request to us by e-mail: [email protected];
10.1.3. Notifying us by phone: 23771600;
11. CAN I REQUEST THE DELETION OF MY PERSONAL DATA?
11.1. You have the right to request that we no longer process your personal data and delete it. Your personal data will be deleted upon receipt of your request.
11.2. Unfortunately, your personal data will not be deleted from our database if, after receiving your request, we find that:
11.2.1. Your personal data is necessary for the purposes for which it was collected or processed;
11.2.2. You have not revoked your consent to the processing of your personal data;
11.2.3. You do not consent to the processing of your personal data, but such processing is necessary for our legitimate interests;
11.2.4. We are required by European Union and national law to process your personal data.
11.2.5. We need to process your data for the purpose of enforcing, enforcing or defending legal requirements.
11.3. You can request the deletion of your personal data in the following ways:
11.3.1. In your personal www.trolla.lv account;
11.3.2. By sending a request to us by e-mail: [email protected];
11.3.3. Notifying us by phone: 23771600;
12. CAN I RESTRICT THE RIGHT TO PROCESS MY PERSONAL DATA AND HOW TO DO IT?
12.1. You have the right to restrict our ability to process your personal data. If you restrict the processing of your personal data, we will no longer take any action on your personal data, except for the storage of personal data. You may restrict the processing of personal data if at least one of the following conditions exists:
12.1.1. Your personal data is inaccurate (in this case, the processing of personal data will be limited to checking the accuracy of the data);
12.1.2. Your personal data is processed illegally, but you do not agree to the deletion of your data;
12.1.3. Your personal data is needed to express, comply with or protect legal requirements.
12.1.4. Your personal data is processed despite your objections to the processing of such personal data (the processing of the data will be limited on this basis until we check whether the reasons why we process your personal data take precedence over yours).
12.2. You can restrict the processing of your personal data in the following ways:
12.2.1. By submitting a request to us using your personal www.trolla.lv account;
12.2.2. By sending a request to us by e-mail: [email protected];
12.2.3. Notifying us by phone: 23771600;
13. CAN I WITHDRAW MY CONSENT AND HOW TO DO IT?
13.1. You can withdraw your consent to the processing of personal data at any time. There are several ways to withdraw your consent:
13.1.1. In your personal account in the profile editing environment
13.1.2. By sending a request to us by e-mail: [email protected];
13.1.3. Notifying us by phone: 23771600;
14. WHAT IS THE RIGHT TO DATA PORTABILITY? HOW CAN I USE THEM?
14.1. The right to data portability means that you have the right to receive in a systematic, easy-to-use, interoperable format the personal data you submit, which we process by automated means. If there are technical possibilities and at your request, this data can be sent directly to another person specified by you.
14.2. You can submit a request to receive or transfer personal data in a systematic format in the following ways:
14.2.1. Using your personal www.trolla.lv account;
14.2.2. By sending a request to us by e-mail: [email protected];
14.2.3. Notifying us of the request by phone: 23771600;
15. HOW CAN I REQUEST THE EXERCISE OF MY RIGHTS?
15.1. You can submit requests related to the processing of your personal data in the following ways:
15.1.1. Using your personal www.trolla.lv account;
15.1.2. By sending a request to us by e-mail: [email protected];
15.1.3. Notifying us of the request by phone: 23771600;
15.2. In our system, we identify you by your e-mail address. When submitting a request to us in one of the following ways, always provide your email address for which information has been collected. If you do not provide an email address or if it does not match the applicant's personal email address, we will not be able to properly identify and provide the requested information or fulfill your request.
15.3. If you believe that your rights have been violated, you can contact the Data State Inspectorate to protect your rights.
16. WHAT ARE COOKIES?
16.1. Cookies are small text files that are downloaded to your device when you visit a website. Cookies help us identify your device and help us improve the functionality of our website and make it easier to use.
If you have any questions regarding the privacy policy, you can contact us using the contact form or the contacts listed in the "Contacts" section.